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Finding a student rental just got a lot easier. Between school, work, and a social life, who has the time to hunt for an apartment? Your needs as a student are unique, and we get that. You’re looking for a place to rest, recharge, study, and create lasting memories. HelloU manages private residences all over Ottawa with a specialization in providing comfortable and convenient dwellings for students.
Find your next home today!
Our properties are tailored for students. Choose from a variety of homes in safe neighbourhoods close to your university or college.
Find your perfect home, move in, and leave the rest to us. We are your contact from beginning to end for all your ongoing needs.
No matter your budget, we will help you find a comfortable home through HelloU. Our properties are competitively priced relative to their neighbourhood.
We have a wide variety of multi unit products. Choose accommodations that suit your needs and the needs of your friends, so nobody is left out.
“The team at HelloU does a great job. They are responsive to requests and act quickly to fix an issue. They care about providing high quality rentals to their tenants in great locations. Would not hesitate to deal with them again.”
“Great locations throughout the city, buildings and insides all look clean and well furnished and a great group of guys running the business”
“Excellent buildings in prime locations I really am happy with living here”
“I have rented from HelloU two years in a row now and could not be happier with the service that I've consistently received. The landlord I've personally been renting under, Billy, and the rest of the HelloU members that I've met are exactly that. 10/10 would rent again.”
“HelloU does a great job taking care of myself and my roommates. Not only are they attentive to our requests and respond to any issue quickly and affectively, but also work to provide a great home to live in. This is one of the many perks of working with a management firm instead of landlords. We have only ever had one problem and that would be that it wasn't super clean when we first moved in however that was due to the late checkout of the previous tenants and was beyond their control.”
“Had a good experience with renting an apartment with my friends. We had some issues due to winter water damage but overall any issue we had was fixed immediately by the company (like bulbs burning out, outlet issues etc.). Overall would recommend renting from them, the apartments are super nice and the location is ideal for students.”
A: To set up an appointment, use the appointment form on the listing page for each available rental unit. Otherwise, you can also email us indicating which apartment(s) you are interested in, and which times work best for you. If you prefer, you can call the office at 613-680-RENT (7368) to set up an appointment.
A: Deposits for last month’s rent can only be accepted in the form of a certified cheque, credit card, or money order made payable to Hello U Properties. We can not accept personal cheques for deposits.
A: Yes. If you are not accepted as a tenant for any reason, you are legally entitled to a full refund of your last month’s rent deposit.
A: In this circumstance, your last month’s rent deposit is non-refundable. Please ensure you are certain in your decision to pursue a rental before submitting your deposit. The only case in which your deposit will be refunded is in the case that your application is denied or you are not accepted as the tenant of a particular apartment.
A: Hello U may request a co-signer (i.e. parent or guardian) to complete the leasing process. We will advise you of this requirement after you have submitted your rental application.
A: A guarantor signs alongside the applicant in a rental agreement, agreeing to undertake all liabilities if the tenant is unable to. If your parent is your guarantor, and one of your co-tenants fails to pay their share of the rent, your parent can become responsible to make up the difference. The guarantee includes all tenants named on the lease, not just your own.
A: Hello U recommends that all persons living in the apartment sign the lease, so everyone is legally accountable for shared costs in an apartment. The share of rent should be pre-determined among your roommates.
A: Lease agreements are legal contracts and thus cannot be broken without Hello U’s express consent. Subletting/reassigning may be an option. Consult the subletting/reassigning section for further details on how to transfer your lease to another party.
A: Yes, you are responsible and liable for your roommate’s share of the rent, and any debts they have incurred. If needed, you can seek restitution through mediation or small claims court.
A: All lease agreements are for a period of 12 months, unless an alternative agreement has been reached between the tenant(s) and Hello U.
A: If you are not renewing, you must notify Hello U a minimum of 60 days prior to your lease expiration that you will be vacating the unit. We will mail you an official “move-out letter” four weeks prior to your lease termination, which will provide an overview of your responsibilities. You are required to clean your apartment and leave it in good condition. Please remove all personal belongings, furniture, and garbage. Kindly leave all keys where they can found easily on the kitchen counter, and leave the door unlocked. A Hello U staff member will inspect your apartment before you move out.
A: Under the Residential Tenancies Act, you are permitted to have pets. If you do own a pet, please make Hello U aware of this in your application. You are held responsible for cleaning up after your pet, and for any damages cause by your pet. If your pet causes any damages, you are held financially responsible for the repairs.
Even if the tenancy agreement has a rule stating there are no pets allowed, the tenant cannot be evicted for having a pet. You can, however, be evicted if that pet is causing a problem.
A tenant can be evicted for having a pet if the pet makes excessive noise, damages the unit, or causes an allergic reaction to other inhabitants. You can also be evicted if the animal or species is considered to be dangerous.
A: When you ‘sublet’ your unit, you move out for a period of time but return before the lease term is complete. For example, students who leave the city for the summer but return to their apartment in fall. The new tenant is referred to as a subtenant. The subtenant pays their rent to the original tenant, who continues to pay Hello U. Hello U allows subletting but retains the right to deny subletting with reason.
When you ‘reassign’ your unit, you move out of the unit permanently with no intention of returning, and a new lease agreement is signed.
A: First you will need to seek approval from Hello U before you can sublet your apartment for any length of time. The original tenant is responsible for finding a suitable replacement. The new tenant(s) is/are required to submit an application to Hello U. The tenant(s) listed on the original lease remain(s) responsible for the apartment, and for paying rent. It is required that the original tenant(s) continue to pay rent to Hello U, and the subtenant(s) can pay the original tenant(s).
If you wish to sublet for the remainder of your lease period, you can either find a sublet, or reassign your lease. In the case of a reassignment, the original tenant(s) are still required to find a suitable replacement. The new tenant(s) must submit an application, sign a new lease, and submit their last month’s deposit. Once approved and complete, the original lease is void and the original tenant(s) will receive their last month’s deposit returned to them. Until a suitable reassignment is approved by Hello U, the original tenant(s) remain(s) legally bound to their lease and responsible for the apartment. A $100 fee applies to all lease reassignments.
A: In the event of an unauthorized subletting or reassignment without express consent from Hello U, Hello U can file an application with the Board to evict both the original tenant(s) and the authorized occupant(s).
A: The easiest means of payment, and our preferred method, is for the tenant to submit a completed PAD (Pre-Authorized Debit) form, or provide 11 post-dated cheques at the time of lease signing. You may also pay by personal cheques, certified cheques, or money orders. Note that payments must be received on or before the first day of the month. PADs and post-dated cheques ensure that your rent is paid on time.
A: We recommend PADs or post-dated cheques due to their ease of use for both Hello U and the tenant. Overdue rent payments are avoided and processing rent is much more efficient. If you do not submit post-dated cheques or a PAD, you are responsible for ensuring rent is paid by the first day of every month, or you face penalty.
A: Rent is considered overdue if it is not received by Hello U on the first day of the month.
A: Rent is due no later than the first day of each month, unless alternative arrangements have been pre-arranged between the tenant(s) and Hello U. In the case of a cheque returned due to non-sufficient funds, tenants will owe Hello U a monetary penalty in addition to the fees owed to their bank.
A: If rent is unpaid on the day it is due, a landlord can give the tenant(s) a Notice to End a Tenancy Early for Non-payment of Rent (Form N4). This notice advises the tenant(s) that they have 14 days to either pay overdue rent or vacate the unit permanently. If the overdue rent is not paid, and the tenants will not leave, Hello U can make an application to the Board for an order to:
• Require payment from the tenant(s), and/or;
• Evict tenant(s) if they do not make the entire payment by a specified deadline.
If a tenant’s rent payments are frequently overdue, Hello U may give a Notice to Terminate a Tenancy at the End of Term (Form N8). Daily or weekly tenants must be given 28 days notice, while in all other cases the tenant must be given 60 days notice. Hello U can apply to the Board for an order to evict the tenant immediately following the tenant’s receipt of the notice
A: In most cases, you should make your rent payable to Hello U Management. Please refer to your lease agreement to verify in case of exception. If you have misplaced your lease, login to your Tenant Service Portal, or contact the office at 613-680-7368.
A: Monthly rent receipts are available by request only. To request a rent receipt, login to your Tenant Service Portal and submit the request form. You can also email the office with the following information:
• Your name, phone number, and mailing address,
• The month(s) and year you are requesting rent receipt(s) for,
• The rental unit address and the monthly rent that you paid.
• This information will be verified with our records and rent receipt(s) will be prepared and mailed as soon as possible.
A: No. Hello U does not cover any insurance cost, nor the costs of any damages incurred as a result of a fire, flood, or break-in. Hello U strongly recommends tenants purchase insurance for the protection of their apartment and personal belongings.
A: Hello U prides itself on our excellent reputation for fast and efficient repair services, so this is not likely to be an issue. According to the Act, if a tenant feels their maintenance needs are not being met, rent must still be paid on time. If a tenant withholds rent, Hello U can give the tenant a Notice to End a Tenancy Early for Non-payment of Rent (form N4). Hello U can follow this up with an application to the Board to evict the tenant. Please ensure you submit your service/repair requests to Hello U either through the Tenant Service Portal, or in writing to our office as soon as possible.
A: The tenant(s) must provide Hello U with a 60 day written notice of termination. The termination date must be the last day or their rental period. For example, if the monthly tenancy began on the first day of the month, and the tenant gives Hello U notice on June 15, the termination date would be August 31.
A: The following is a brief list of some of the reasons why a tenant can be evicted:
• Rent has not been paid in full
• Frequent overdue rent
• Damage has been caused to the property
• Illegal activity being performed by the tenant in the unit or on property grounds
• Safety of others has been compromised
• Peace of other tenants or landlord has been disturbed
• Too many people are living in the rental unit (“overcrowding”)
• In the case of subsidized housing, income has not been reported
• Landlord requires the unit for him/herself personally
A: The tenant is responsible for keeping the unit clean and up to the standard that most people consider normal cleanliness. The tenant is also responsible for repairing, or paying for the repair of any damage caused by the tenant, their guests, their pets, or any other person living in the rental unit.
The landlord is responsible for maintaining the unit and ensuring that it is in good state of repair, even if the tenant was aware of the problems in the unit before moving in, or if the landlord puts into the lease that the tenant is responsible for maintenance.
A: All requests for repairs must be submitting writing rather than over the phone. You can submit your request online on the Tenant Service Portal, or by email. Please provide Hello U with as many details as possible. We will assess and assign an appropriate repair person within 24 hours.
If your situation is an emergency, such as a leak, flood, or lack of heat/water/electricity, please call our office day or night at 613-680-7368.
A: If your situation is an emergency, such as a leak, flood, or lack of heat/water/electricity, please call our office day or night at 613-680-7368.
A: Get out safely, call 911, and inform the Hello U office as soon as possible.
A: If you have roommates, please try to arrange entry with them first. If you cannot reach them, and it is during office hours (Monday to Friday 9:00 am to 5:00 pm), you can call the office at 613-680-RENT (7368). For an administrative fee of $25, a representative can meet you at your apartment to let you in. If you have locked yourself out of your apartment after hours, you are advised to call a locksmith and pay all associated costs (often ranges from $75-$150).
A: If you have roommates, please make arrangements to copy their set of keys at any hardware store. You will be responsible for all associated costs. Otherwise, fill out the online request form in the Tenant Service Portal, or call the office during regular business hours. Hello U will provide a new set of keys within 24 hours at a cost of $25.
A: Painting your apartment without first seeking Hello U’s permission is a lease violation and is subject to legal action. If you would like to paint your apartment, kindly email your request. We will let you know if you can proceed. If approved, note that you will be required to paint your apartment back to its original colours prior to moving out.
A: Yes, your lease states that you will be held financially accounting for any damages that occur in your apartment. With 24-hour notice given in advance, periodic inspections may be held throughout your tenancy to evaluate the condition of your rental unit.
A: Hello U's office is located at 9-800 Industrial Avenue in Ottawa. Click for directions. Our office hours are Monday to Friday, 9 am to 4 pm.
A: The tenant will be made aware of any additional utilities costs and responsibilities when signing a lease. All this information can be found in the lease agreement.
A: Please refer to the OC Transpo website and https://www.ligneconfederationline.ca/the-plan/where/ for nearby bus routes & LRT stations.
A: Please consult the City of Ottawa website to find out when your garbage and recycling pick-up date is. Some apartments may have garbage and recycling receptacles available for your convenience.
A: Hello U is responsible for snow removal and further, must ensure that the building and units are kept in a good state of repair, fit for habitation and that they comply with any health, safety, housing and maintenance standards.
A: The Act allows a landlord to enter a unit under specific circumstances. In most cases, the landlord must provide the tenant 24 hours written notice to enter, stating when they will enter and for what reason. There are exceptions to this in the case of an emergency. This information can be found in your lease agreement.
A: As long as Hello U has complied with the Act and provided 24 hour written notice, a tenant cannot refuse entry. If a tenant refuses access, Hello U can give them a Notice to Terminate Tenancy Early (Form N5). The tenant refusing access would be interfering with Hello U’s lawful rights, for which the tenant could be prosecuted. A Member of the Board could order the tenant’s eviction for this reason..
A: No, a tenant may not change the locks on their unit, nor can they add locks that may prevent Hello U from entering their unit.
A: Hello U can change the locks while a tenant is living in a unit as long as they provide the tenant with a key for the new lock. If a tenant has been evicted, Hello U can change the locks regardless of whether the tenant is fully moved out.
A: Yes, Hello U is happy to provide you with a reference for your next rental application. Please contact our office.
A: If you have any questions that have not been answered on this website, please fill out the Feedback form in Tenant Service Portal or email us and a Hello U representative will respond to your inquiry as soon as possible. For legal issues regarding Landlord and Tenant matters, please refer to the Landlord and Tenant Board website.
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Contact us about a free property management consultation
Contact us about a free property management consultation